COVID-19: our new Travel Safe & Book With Confidence Policy
New Prestige Rent policy "Travel safe and book with confidence"
The best way to welcome you back to Italy and enjoy your well-deserved break. We are proud to announce our new Travel Safe & Book With Confidence policy. We put ourselves in our customers’ shoes: when you book a tour, what is the most important thing for you? You want to be sure that you and your family/friends will be 100% safe during the experience and that whatever happens, you will not lose your money.
The safety of our passengers and staff has always been our priority. We want your experience to be comfortable and safe and for this reason, we are in coordination with the health authorities and have implemented safety measures.
Private Services (Tours & Transfers)
Your party will be the only one in the vehicle, with the maximum comfort, safety and privacy.
Shared Services (Small Group Tours)
To guarantee social distancing and a relaxing experience, all our services will be arranged using the right size vehicle, and only members from the same party/family may occupy adjacent seats.
Vehicles are cleaned at the beginning/end of each service by our professional cleaning team. Our products follow the regulations set by the Health Organizations, and include the AC system, filters etc. Vehicle interiors are cleaned and disinfected paying attention to seating areas, armrests and door handle. Vehicle exteriors are hand-washed. Sanitizing alcohol wipes are available in vehicles for drivers and passengers.
All the attractions and venues (museums, restaurants, wineries, etc.) suggested or included on our tours, strictly follow the safety rules according to the evolution of the pandemic.
It is mandatory for all guests and staff to wear a protective mask for the whole duration of the experience. It is one of the most important rules to avoid the spread of the virus.
All the above safety rules are subject to changes according to the evolution of the pandemic.
We would like you to put your mind at ease about traveling once again. We know these are uncertain times and we want you to feel confident about our flexibility and all the other alternatives if you decide to change your plans.
Free date changes
You can change the date of your tour or transfer for free.
Credit for future tours
If you don’t know when you’ll be able to travel in the future, convert your credit payments. We will keep your money safe and you can book your tour whenever you want until December 2023.
Gift or transfer
You can transfer your credit to a friend or family member, at no extra cost.
Cancellation & Refunds
If you have no other option than to cancel, we would like to inform you about our easy, flexible, and super friendly cancellation policy:
Free cancellation up to 24 hours prior to your tour/transfer departure
If you have any further questions please contact us, we will be glad to assist you.
Wherever are in Italy, Florence or Tuscany, Rome, Venice, the Amalfi Coast, we can enrich your experience.