Do you follow anti-Covid rules?
Yes, we do! The safety of everyone, passengers and staff, has always been our priority. We want your experience to be as comfortable and safe as possible. For this reason, we are in constant coordination with the health authorities and we have implemented all the necessary safety measures. For more detailed info, please check our TRAVEL SAFE POLICY.
My plans have changed, can I cancel/reschedule my transfer?
Yes, you can! We have the most friendly and flexible cancellation policy on the market. You can cancel/reschedule your booking for free, up to 24 hours prior your departure time. For more detailed options, please check our BOOK WITH CONFIDENCE POLICY.
Will my vehicle be sanitized before the use?
All our vehicles are deeply cleaned at the end of each service by our professional cleaning team, including the AC system, filters etc. The products used follow the regulations settled by Health Organizations. Vehicle’ interiors are thoroughly cleaned and disinfected paying special attention to seating areas, armrests and door handles. Vehicle exteriors are hand washed, as usual.
Is the private transfer to from Florence to Rome with a stop at The Mall, accessible for people with disability?
Yes, it is! We can accommodate people with reduced mobility and foldable wheelchair/scooters users. Please note: it is mandatory to specify each specific need at the time of booking and in case of wheelchair/scooters, the exact dimensions to be sure they can fit in the trunk of the vehicle.
We are leaving Italy from the Airport in Rome (or Florence) on the same day of the transfer, can we be dropped off directly at Rome Airport (or Florence Airport?
Yes, you can but please let us know the exact departure flight details. In this way we can schedule your day accordingly, to arrive at the Airport on perfect time.
You may find additional info on our FAQs page on the Private Transfer section
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