Terms and conditions
Prestige Rent will be known as The Company.
PRICES
All Prices are quoted in “€” Euro.
Prices for Private services (Private Tours, Private Cruise Port Tours, Transfers, Tours of Italy, etc.) are per party and not per person and varies depending by the party size.
Prices for Small Group Tours are per person and vary depending on the participant’s age: adult, youth, child, infant. In any case, on each tour page, it is clearly stated the prices and what is included/not included.
HIRE PRICE (CUSTOMIZED SERVICES)
Quotations for private customized services are based on the duties outlined by clients. Extra journeys or duties requested by clients on the day, id available, will be charged at the hourly rate, clearly specified by the driver at the time of your request.
Any costs incurred on the original quoted journey, such as parking costs and toll costs are included in the price of the service. Usually, our prices do not include meals, gratuities, or other customer expenses, unless otherwise specified, and clearly stated on your confirmation voucher.
We guarantee that the price will remain the same as quoted at the time of reservation, if no alterations have been made to the itinerary, after the reservation has been made. Any alterations made to the journey itinerary, after the reservation has been made, will be charged accordingly.
In other words, with no itinerary changes, the price will remain the same stated on your confirmation voucher, (NO HIDDEN COSTS OR STRANGE LAST-MINUTE EXTRAS).
PAYMENT
Small Group Tours need to be paid in full at the time of reservation, by credit card.
Private services can be paid by credit card at the time of reservation or directly to the driver on the day, cash only, in Euro currency, in which case, at the time of reservation, you will be asked to provide us with credit card details as a guarantee for the services being booked. WE DO NOT CHARGE OR PUT ANY MONEY ON HOLD, ON YOUR CREDIT CARD, unless you do not incur in late cancellations/no show, as specified below.
CANCELLATIONS BY THE CLIENTS
No charge will be applied for cancellations made up to 24 hours prior your service departure time;
Cancellations made less than 24 hours prior departure time, or no show are subject to a 100% charge. Cancellations must be made by email or phone and must be acknowledged by us to confirm receipt.
Special policy for Cruise Port Tours: no penalty if the ship does not dock in port, due to weather, itinerary change, or unforeseen circumstances.
CANCELLATIONS BY THE COMPANY
If operating requirements or circumstances beyond its control, prevent the normal running of the tour or when, for Small Group Tours, the minimum number of participants is not reached, the Company reserves the right to cancel or reschedule any tour or service departure.
Whenever due to operational difficulties or reasons beyond its control (weather/travel conditions, closure of attractions, changes in opening hours, strikes, delays or other problems), Prestige Rent is forced to change the schedule, an alternative itinerary will be offered, without any variation to the agreed price and the guest will be informed as soon as possible.
If for any reason The Company cancels the tour or service, the client may claim refund for the paid amount, only. In any case the Company is not responsible for additional expenses that may be incurred by a client due to a cancelled tour or service (i.e., train tickets, flights, hotels, etc.).
REFUND
Refunds will be made by credit card or bank transfer or whatever is more convenient to the Company.
FACIAL MASKS
Actually, and until new advice, the use of a facial mask is mandatory; guests must bring their own masks. The Company reserves the right to refuse travel to any person without facial mask. In these circumstances no refund will be issued, and no compensation will be paid.
ACCESSIBILITY – WALKING DIFFICULTIES – WHEELCHAIR/SCOOTER USERS
Private services can be customized to suit specific requests, but it is mandatory to specify all your needs at the time of reservation; in case you are travelling with a wheelchair or an electric scooter, etc. you need to give us, all the specific details (weight, dimensions, etc.), in order to be sure, the vehicle assigned fits your needs.
Small group tours are never accessible to people with mobility difficulties or wheelchair/scooter users.
TRANSFERS - DELAYS/CANCELLATIONS/CHANGES
If your arrival flight / train / is cancelled due to weather or unforeseen circumstances, no charge will be made, if we’ve been advised of it. If you miss/change your flight / train, you must advise us as soon as possible.
The quoted price includes 30 minutes grace period from the requested pick-up time (no extra charge). Our drivers monitor all flights before they leave our garages and adjust the time they leave accordingly.
If however, the flight arrival time is amended due to delays following the driver’s arrival at the airport, then additional waiting time (after the first 30 minutes included in the agreed price) will be charged at our basic hourly rate (Euro 60.00/hour). If, because of extreme delays the driver is required to return to the airport to collect the client, then this will be at our convenience.
The Company is obliged to carry out other pre-booked reservations and cannot cause delays and inconvenience to other clients because of flight delays. If, upon arrival at the airport, you cannot find your driver you must contact us as soon as possible.
TRANSFERS - NON-ARRIVAL
If the client fails to arrive on the flight/train detailed at the time of reservation, then the driver shall wait for a maximum of 1 hour starting from the scheduled pick-up time. If after this time the client fails to arrive, and advise us, the driver will leave the airport/station and an extra charge of Euro 60.00, will be incurred for the additional hour (not included in the price). NO REFUND will be issued.
CRUISE PORT TOURS - CRUISE SHIP PASSENGERS
If you are on a ship, and your Cruise Company decide to cancel the reserved port of call, you must advise us, as soon as possible, and no charge will be made. If the Cruise Company decide to change the reserved port of call, you must advise us, as soon as possible, so according to your needs and our availability, we can re-schedule the service with all the new details, including the price that may vary, due to logistic reasons. If you failed to advise us and you do not arrive, we will consider and charge it as a NO SHOW.
SMALL GROUP TOURS
Booking a Small Group Tour, you declare to be able to follow the regular and standard pace of the group. No one of our Small Group Tours can be joined by people with mobility difficulties or wheelchair/scooter users. No refund or compensation will be provided to people not able to follow the group or losing contact with the guide, or not rejoining the group at the exact meeting time/place, or not completing the tour.
SMALL GROUP TOURS – MEETING POINT/TIME
The meeting point for our Small Group Tours is at Piazzale Montelungo (Montelungo Square), in Florence. The meeting time is 15 minutes prior the tour departure time. If you show up late or cannot find the meeting point, for any reason, refunds will not be issued. it is not logistically possible to join a Small Group Tour after it has started.
INSURANCE
All the vehicles and drivers are fully insured as requested by the Italian Law. In addition to that being the Company a fully licensed Tour Operator, all the tours are covered by third-party insurance for the risks, the indemnity limits and the guarantees laid down in D.L. 111/95 under UNIPOLSAY policy nr. 1/72417/319/40177672/1
ROUTE
The route taken is at the driver’s discretion. The driver will take the best possible route and in the event of heavy traffic congestion, he will amend the route if necessary and endeavor to deliver passengers to their destination on time. The Company does not accept responsibility for any delays or missed appointments/travel arrangements. Always allow plenty of time for your journey.
SMOKING
Smoking is strictly prohibited in all our vehicles.
ALCOHOL & FOOD
The consumption of alcohol and food is forbidden in all our vehicles, unless pre-authorized directly by the driver.
DOGS
Dogs and cats are allowed in our vehicles but must be declared at the time of reservation and must be carried in appropriate cages. Exceptions are made for guide dogs.
CHILDREN
According to availability, the Company provides child car seats, if requested at the time of booking, along with child details (age, eight, and weight). The parents are responsible for the safety of the child at all times.
COMPLAINTS
If for any reason you are unhappy with an aspect of our services or a member of our staff, please call us immediately at the time of the incident, to give us the chance to solve the problem immediately, and if not possible, please send us an e-mail to: usa@prestigerent.com detailing as much as possible the complaint, within and no later than 10 business days after the date of the tour. We will endeavor to rectify these matters immediately but may take further action if necessary.
COMPLIMENTS/REVIEWS
If you are happy with our service and would like to comment, please send us an e-mail, or write a review on your favorite channel.
DISORDERLY BEHAVIOR
The Company reserves the right to refuse travel to any person deemed to be a nuisance or danger to the driver. In these circumstances no refund will be issued, and no compensation will be paid.
ILLEGAL MATERIAL
The carrying or use of any illegal drugs or weapons in our vehicles is strictly forbidden.
RESPONSIBILITY
The Company does not accept responsibility for the following: delays due to adverse weather conditions; theft or damage of any item belonging to any of the passengers travelling in our vehicles; delays caused by road traffic accidents; other traffic conditions or acts of God; any passenger leaving possessions of items in the vehicle does so at their own risk.
VEHICLES
The Company aims to provide clients with the vehicle group booked all times. However, we reserve the right to provide a similar (or superior) vehicle if such vehicles are not available.
PUBLIC HOLIDAYS & NIGHT SERVICE
Excess charges may incur for any private service made on a public holiday or during the night (10:00pm – 7:00am). In any case the exact amount will be clearly specified at the time of the reservation. If the date/time of travel falls on one of these cases, please make this known to our staff whilst making the reservation and the tariff will be amended accordingly.
LUGGAGE
For the Italian Law, all luggage is to be placed in the luggage compartment provided. The driver must agree to any item the client wishes to take into the vehicle with them. You must specify the amount of luggage you will be travelling with, at the time of the booking, so we can confirm the right size vehicle to avoid possible problems due to excess luggage. The company is not responsible for excess of luggage, not declared at the time of reservation.
DAMAGE
If any of our vehicles are damaged or soiled as a result of passenger’s actions, we will charge the client named on the contract fully for the amount to rectify the vehicle and for time lost whilst the vehicle was taken out of the fleet.
GRATUITIES
Gratuities are at the client’s discretion and are not included in the price.
LAW
These terms and conditions are governed by and construed in accordance with the law of Italy.
Prestige Rent takes much pride in the service we offer. We wish you the most pleasurable experience and journey whilst travelling with us.
JURISDICTION
Any disputes will be settled by The Court of Florence, Italy.
Thank you for taking the time to read our Terms and Conditions set out above.
