Terms and Conditions

The company

Prestige Rent S.r.l., a licensed Tour Operator and Travel Agency.
Registered office: Via della Saggina 98, 50145 Florence, Italy.
VAT number IT05745220482 · Florence Register of Companies, REA no. FI 571489
Telephone +39 055 286059 · Email usa@prestigerent.com
Certified email (PEC): prestigerent@pec.it

Prices

All Prices are quoted in “€” Euro.

Prices for Private services (Private Tours, Private Cruise Port Tours, Transfers, Tours of Italy, etc.) are per party and not per person and varies depending by the party size.

Prices for Small Group Tours are per person and vary depending on the participant’s age: adult, youth, child, infant. In any case, on each tour page, it is clearly stated the prices and what is included/not included.

Hire price (customized services)

Quotations for private customized services are based on the duties outlined by clients. Extra journeys or duties requested by clients on the day, if available, will be charged at the hourly rate, clearly specified by the driver at the time of your request.

Any costs incurred on the original quoted journey, such as parking costs and toll costs are included in the price of the service. Usually, our prices do not include meals, gratuities, or other customer expenses, unless otherwise specified, and clearly stated on your confirmation voucher.

We guarantee that the price will remain the same as quoted at the time of reservation, if no alterations have been made to the itinerary, after the reservation has been made. Any alterations made to the journey itinerary, after the reservation has been made, will be charged accordingly. In other words, with no itinerary changes, the price will remain the same stated on your confirmation voucher — no hidden costs or strange last-minute extras.

Payment

Small Group Tours need to be paid in full at the time of reservation, by credit card.

Private services can be paid by credit card at the time of reservation or directly to the driver on the day, cash only, in Euro currency, in which case, at the time of reservation, you will be asked to provide us with credit card details as a guarantee for the services being booked. We do not charge or put any money on hold, on your credit card, unless you incur in late cancellations or no show, as specified below.

Right of withdrawal

Our tours and transfers are services of leisure and transport provided on a specific date or within a specific period. Under Article 59 of the Italian Consumer Code (Legislative Decree 206/2005), implementing Article 16 of Directive 2011/83/EU, the 14-day right of withdrawal for distance contracts does not apply to these services. What applies instead is our cancellation policy set out immediately below, which lets you cancel free of charge up to 24 hours before departure.

Cancellations by the clients

No charge will be applied for cancellations made up to 24 hours prior your service departure time.

Cancellations made less than 24 hours prior departure time, or no show are subject to a 100% charge. Cancellations must be made by email or phone and must be acknowledged by us to confirm receipt.

Special policy for Cruise Port Tours: no penalty if the ship does not dock in port, due to weather, itinerary change, or unforeseen circumstances.

Cancellations by the Company

If operating requirements or circumstances beyond its control prevent the normal running of the tour or when, for Small Group Tours, the minimum number of participants is not reached, the Company reserves the right to cancel or reschedule any tour or service departure.

Whenever due to operational difficulties or reasons beyond its control (weather or travel conditions, closure of attractions, changes in opening hours, strikes, delays or other problems), Prestige Rent is forced to change the schedule, an alternative itinerary will be offered, without any variation to the agreed price, and the guest will be informed as soon as possible.

If for any reason the Company cancels the tour or service, the client may claim refund for the paid amount, only. In any case the Company is not responsible for additional expenses that may be incurred by a client due to a canceled tour or service (i.e. train tickets, flights, hotels, etc.).

Refund

Refunds will be made by credit card or bank transfer or whatever is more convenient to the Company.

Accessibility — walking difficulties — wheelchair/scooter users

Private services can be customized to suit specific requests, but it is mandatory to specify all your needs at the time of reservation; in case you are traveling with a wheelchair or an electric scooter, etc. you need to give us all the specific details (weight, dimensions, etc.), in order to be sure the vehicle assigned fits your needs.

Small group tours are never accessible to people with mobility difficulties or wheelchair/scooter users.

Transfers — delays, cancellations, changes

If your arrival flight or train is canceled due to weather or unforeseen circumstances, no charge will be made, if we have been advised of it. If you miss or change your flight or train, you must advise us as soon as possible.

The quoted price includes 30 minutes grace period from the requested pick-up time (no extra charge). Our drivers monitor all flights before they leave our garages and adjust the time they leave accordingly.

If however the flight arrival time is amended due to delays following the driver’s arrival at the airport, then additional waiting time (after the first 30 minutes included in the agreed price) will be charged at our basic hourly rate (Euro 60.00 per hour). If, because of extreme delays, the driver is required to return to the airport to collect the client, then this will be at our convenience.

The Company is obliged to carry out other pre-booked reservations and cannot cause delays and inconvenience to other clients because of flight delays. If, upon arrival at the airport, you cannot find your driver you must contact us as soon as possible.

Transfers — non-arrival

If the client fails to arrive on the flight or train detailed at the time of reservation, then the driver shall wait for a maximum of 1 hour starting from the scheduled pick-up time. If after this time the client fails to arrive, and advise us, the driver will leave the airport or station and an extra charge of Euro 60.00 will be incurred for the additional hour (not included in the price). No refund will be issued.

Cruise port tours — cruise ship passengers

If you are on a ship, and your Cruise Company decides to cancel the reserved port of call, you must advise us as soon as possible, and no charge will be made. If the Cruise Company decides to change the reserved port of call, you must advise us as soon as possible, so that according to your needs and our availability we can re-schedule the service with all the new details, including the price, that may vary due to logistic reasons. If you failed to advise us and you do not arrive, we will consider and charge it as a no show.

Small group tours

Booking a Small Group Tour, you declare to be able to follow the regular and standard pace of the group. None of our Small Group Tours can be joined by people with mobility difficulties or wheelchair/scooter users. No refund or compensation will be provided to people not able to follow the group, or losing contact with the guide, or not rejoining the group at the exact meeting time and place, or not completing the tour.

Small group tours — meeting point and time

The meeting point for our Small Group Tours is at Piazzale Montelungo (Montelungo Square), in Florence. The meeting time is 15 minutes prior to the tour departure time. If you show up late or cannot find the meeting point, for any reason, refunds will not be issued. It is not logistically possible to join a Small Group Tour after it has started.

Insurance

All the vehicles and drivers are fully insured as requested by Italian law. In addition to that, the Company being a fully licensed Tour Operator, all the tours are covered by third-party insurance for the risks, the indemnity limits and the guarantees laid down in D.L. 111/95 under UNIPOLSAI policy no. 1/72417/319/40177672/1.

Route

The route taken is at the driver’s discretion. The driver will take the best possible route and in the event of heavy traffic congestion he will amend the route if necessary and endeavour to deliver passengers to their destination on time. The Company does not accept responsibility for any delays or missed appointments or travel arrangements. Always allow plenty of time for your journey.

On board

Smoking is strictly prohibited in all our vehicles.

The consumption of alcohol and food is forbidden in all our vehicles, unless pre-authorized directly by the driver.

Dogs and cats are allowed in our vehicles but must be declared at the time of reservation and must be carried in appropriate cages. Exceptions are made for guide dogs.

According to availability, the Company provides child car seats, if requested at the time of booking, along with child details (age, height and weight). The parents are responsible for the safety of the child at all times.

Luggage

For Italian law, all luggage is to be placed in the luggage compartment provided. The driver must agree to any item the client wishes to take into the vehicle with them. You must specify the amount of luggage you will be traveling with at the time of the booking, so we can confirm the right size vehicle to avoid possible problems due to excess luggage. The Company is not responsible for excess of luggage not declared at the time of reservation.

Damage

If any of our vehicles are damaged or soiled as a result of a passenger’s actions, we will charge the client named on the contract fully for the amount to rectify the vehicle and for time lost while the vehicle was taken out of the fleet.

Vehicles

The Company aims to provide clients with the vehicle group booked at all times. However, we reserve the right to provide a similar (or superior) vehicle if such vehicles are not available.

Public holidays and night service

Excess charges may be incurred for any private service made on a public holiday or during the night (10:00pm – 7:00am). In any case the exact amount will be clearly specified at the time of the reservation. If the date or time of travel falls on one of these cases, please make this known to our staff while making the reservation and the tariff will be amended accordingly.

Disorderly behaviour and illegal material

The Company reserves the right to refuse travel to any person deemed to be a nuisance or danger to the driver. In these circumstances no refund will be issued, and no compensation will be paid. The carrying or use of any illegal drugs or weapons in our vehicles is strictly forbidden.

Responsibility

The Company does not accept responsibility for the following: delays due to adverse weather conditions; theft or damage of any item belonging to any of the passengers traveling in our vehicles; delays caused by road traffic accidents; other traffic conditions or acts of God. Any passenger leaving possessions or items in the vehicle does so at their own risk.

Gratuities

Gratuities are at the client’s discretion and are not included in the price.

Complaints

If for any reason you are unhappy with an aspect of our services or a member of our staff, please call us immediately at the time of the incident, to give us the chance to solve the problem straight away. If that is not possible, please send us an email to usa@prestigerent.com detailing the complaint as fully as possible, within and no later than 10 business days after the date of the tour. We will endeavour to rectify these matters immediately but may take further action if necessary.

Compliments and reviews

If you are happy with our service and would like to comment, please send us an email, or write a review on your favorite channel.

Law and jurisdiction

These terms and conditions are governed by and construed in accordance with the law of Italy. Any disputes will be settled by the Court of Florence, Italy. Where you are a consumer resident in the European Union, this does not deprive you of the protection of the mandatory rules of the country where you live.

How we handle your personal data is set out in our Privacy Policy and our Cookie Policy.

Prestige Rent takes much pride in the service we offer. We wish you the most pleasurable experience and journey while traveling with us. Thank you for taking the time to read our Terms and Conditions set out above.