Florence · since 2000
Contact us
You will be speaking with the company that runs the tours — not with an agency that resells them. The office is in Florence and answers in English; if you are already travelling, the emergency number on your voucher is answered 24/7.
While you are travelling
Our emergency line answers 24/7, all year: +39 333 842 4047 · +39 333 999 5929
The office answers Monday to Sunday, 8:00–20:00 Florence time (CET). Outside those hours use the emergency numbers above, or WhatsApp.
Via Della Saggina 98, 50145 Florence, Italy
VAT IT05745220482 · Tuscany Region travel agency and tour operator licence
This is our office, not a meeting point. Tours leave from the point written on your voucher — see the meeting points.
Still not sure?
Ask us anything
A date that is not there, a pickup somewhere else, six people and a pushchair — if something does not fit, tell us and we will work it out. A person answers, usually within a few hours.
Have questions? Let’s chat!
Meet our native English-speaking experts, Violeta and Carrie. A different pick-up time, a second vehicle for a larger family, a licensed guide, a winery to add, a wheelchair to fit in the boot, a drop-off at the airport on your last day — tell them what your day needs to look like and they will build it.
Not sure yet?
Tell us what your day should look like
Private tours are built, not booked from a calendar. Send us the details and a real person answers — usually within a few hours.